Customer Service Satisfaction Survey
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1.- Help Us Improve
Please take a moment to complete this short survey. The information you provide will be used to improve our service. Your answers will be treated confidentialy and will not be used for any other purpose than research by [ENTER COMPANY]
1.
How did you contact our customer service?
In person
By phone
By fax
By e-mail
Other (please specify)
If you did so by phone, how long did you wait before being attended to?
They took my call immediately
3 minutes or less
3 to 5 minutes
5 to 10 minutes
More than 10 minutes
2.
If you did it by fax or e-mail, how long did you wait to get a response?
2 hours or less
2 to 4 hours
4 to 6 hours
6 to 8 hours
More than 8 hours
3.
Why did you contact our customer service?
Problems with the web page
I couldn't buy the product or service
Service problems
For more information about the product or service
I had not yet received the product
Other (please specify)
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Deutsch
Français
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Português
Português Brazil
Русский